FAQ

How you shop

1. Select a category or brand.
2. Look at the products that interest you. With one click you can enlarge the photos, details, the material, the available sizes and price listings
3. Select a product and place it in the cart. Then you can choose whether to proceed with the purchase or to complete the order
4. If you want to transmit your order, you need to register
5. Select a payment method: Cash or Paypal
6. Confirm your order
7. You will receive an email with details of your order. If you do not receive an e-mail, please check your spam folder first before contacting us.

General Information

In which countries can I buy online?
We are sending in all duty-free countries within the EU. Belgium, Bulgaria, Denmark (except: Faroe Islands, Greenland), Estonia, Finland (except: Asland Islands), France (except: Overseas Territories and departments), Greece (except: Mount Athos), Great Britain (except: Channel Islands), Ireland, Italy (except: Livigno and Campione d´Italia), Croatia, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands (except: Non-European Areas), Poland, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain (except: Canary Islands, Ceuta, Melilla), Czech Republic, Cyprus (except: Northpart)

What languages are available?
German and English

Does the online store and Woodybunch Gypsy Store have the same price?
Yes. However, feel free to check the “Gypsy Store in Munich” for more items, which are not available online.

Will items with “Sold Out” / “Out” label be replenished?
That depends on the respective products and the specific brand. On FACEBOOK and on INSTAGRAM we announce, when an item is available again.

Do I receive the same product as on the picture?
Yes, we try to map the photos as faithfully as possible. Only handmade products may lead to discrepancies. For our “Patchwork articles” you only order the color direction, as each item is unique. We`ll provide you then with an article as close as possible to the picture.

Can I unsubscribe from the newsletter?
You can go to e-mail manage settings in your account or send us an email (from the registered address) to: info@woodybunch.com with the subject: UNSUBSCRIBE NEWSLETTER

Forgot your password?
If you have forgotten your password, you can see “Forgot Password” to recover it. You will then receive an email with the new password.

How can I be sure that I have placed my order correctly?
Once you have placed your order, you will receive an email with a confirmation. If you do not get this, please check your spam folder first before you contact us: info@woodybunch.com

Can I find out about the status of my order?
Yes, you can retrieve your current order status. You should go to the section “orders” in your account.

Can I delete an item from my order?
Yes. From the basket you can delete the items you do not want to get, BEFORE you place the order.

What can I do if I receive a damaged item?
Woodybunch-Gypsy.com only sells items in perfect condition. Should it still happen that you get a piece of clothing with defects, please contact us immediately. info@woodybunch.com.

What should I do if I receive an incorrect item?
If you ever get a wrong item due to an error, please contact us. info@woodybunch.com

Pay

• In what way can I pay:
  Paypal, advance payment

Delivery

• How long does it take for my order to arrive?
  The delivery times depend on the delivery location. Normally 3 – 5 business days within Germany and 5-15 days within duty-free EU-Zone.
• What do I need to pay for shipping?
  Please read more in the section: Shipping
• Can I track the status of my order?
  Yes. In “Orders” under “Account” you can see the status of your order.

Returns

• What should I do to return a product?
  Please read more in the section “Conditions“
• Within what time can I return an item?
  All returns must be placed within 14 days after delivery. Read more under: Conditions
• What should I do, if the amount of my return is incorrect?
  Get in touch with info@woodybunch.com

Technology

• Which web browsers can I use to view the site of WOODYBUNCH properly?
  The site of WOODY BUNCH is optimal to Microsoft Internet Explorer 9 or higher, Mozilla Firefox 4 or higher, Google Chrome 8 and Safari 5 or higher.
• What screen resolution should I use?
  1.024 wide x 768 high or more.